General Data Protection Regulations (GDPR)

How your personal information is used by New Life Croydon

Last updated May 2018.

Your information will be held by New Life Croydon.

How we use your personal information

This privacy notice is to let you know we promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a member of the fellowship, and the choices you give us about information you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Our Privacy Promise

We promise:

  • To keep your data safe and private.
  • Not to share your data with anyone outside the fellowship.
  • To give you ways to manage and review your information at any

Data Protection law will change on 25 May 2018

This notice sets out most of your rights under the new laws.

How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law sets out six reasons why an organisation might use personal information and requires an organisation to select one or more of those reasons based upon its business requirements.

New Life Croydon has decided that the only reason it has for using personal information is ‘When you consent to it.’

Here is a list of all the ways that we may use your personal information:

  • To manage our relationship with you
  • To contact you about fellowship events that might interest you
  • To keep you informed about the fellowship generally
  • To manage your participation in any groups you attend e.g. a homegroup
  • To manage your participation in any teams you have volunteered to serve on e.g. Sunday car parking attendant
  • To manage Gift Aid on your offerings where you have made a Gift Aid Declaration

Groups of Personal Information

We use different kinds of personal information, and group them together like this.

Type of personal information Description
Contact Where you live and how to contact you.
Socio-Demographic This includes details about your work or profession, marital status, and education
Social Relationships Family relationships to other members of the fellowship
Usage Data Other data about groups within the fellowship that you belong to, or teams you serve on
Consents Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you.  It would also include any Gift Aid Declaration.

Where we collect personal information from

We collect personal information about you only from you personally.  We do not collect personal information about you from any other source.

Data you give to us:

  • When you complete a slip in a Welcome Pack
  • When you register online on our Elvanto church management system
  • When you join a group (e.g. a homegroup) or an event (e.g. an Alpha course) or a team (e.g. stewarding at a Sunday service)
  • When you seek pastoral support
  • When you complete a Gift Aid Declaration
  • When you enrol a child in one of our children’s / youth ministries

Who we share your personal information with

We never share your personal information with any other organisation.

Your information will be given to New Life group or team leaders once you have joined their group or team, and they may then keep your contact details (e.g. your mobile number in a contact list within their mobile phone) for day to day use.

Your information is stored in our Elvanto church management database and is accessible to authorised Elders and staff of New Life Croydon so that they can contact you as necessary and appropriate.

How we use your information to make automated decisions

We do not make any automated decisions about you.

We may use your data to make a recommendation as to which homegroup you might wish to join, or an appropriate team for you to serve in, but these decisions will be made by New Life Croydon Elders or staff in consultation with you.

However, once you have volunteered to serve on a particular team, we will send you automated reminders of when you are due to serve.  This is the limit of automation within our data processing system.

If you choose not to give personal information

New Life Croydon does not require people to enrol as ‘members’ of the fellowship, so if you choose not to give us your information it does not mean that you are not part of our fellowship or that you are not welcome to attend our services. If you choose not to give us your personal information, the only consequence is that we will be unable to contact you if the need arises and may mean that we cannot keep you informed of what is happening at New Life Croydon.

Any data collection that is optional would be made clear at the point of collection.


We may use your personal information to tell you about relevant services, courses and events. This is what we mean when we talk about ‘marketing’ but, unlike other organisations, we are not trying to sell you anything.

How long we keep your personal information

We will keep your personal information for as long as you continue attending New Life Croydon.

We don’t expect you to tell us when you stop attending, so it is likely that your personal information may remain in our records.  We will undertake a data verification exercise approximately every two years and at that time any people who do not respond will have their data deleted from our records.

The only exception to this is with regard to Gift Aid Declarations.  For tax reasons, HMRC require us to keep records indefinitely until you tell us that you no longer wish to gift aid or are no longer paying tax.

How to get a copy of your personal information

You can view the personal information we hold for you by logging into Elvanto at any time.

Alternatively, you can access your personal information we hold by writing to us at this address:

Head of Operations, New Life Croydon, Cairo New Road, Croydon, CR0 1XP

Letting us know if your personal information is incorrect

When you view your personal information on Elvanto, you also have the opportunity to update, correct, or delete anything that is wrong or incomplete.

In addition, you have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons (like Gift Aid mentioned above) why we need to keep or use your data. But please tell us if you think that we should not be using it.

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so.

If you withdraw your consent, we will not be able to contact you and keep you informed of events you might be interested in.  However, we will make such information available by other means like our website or Lifelines newsletter.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can write to us at this address:

Head of Operations, New Life Croydon, Cairo New Road, Croydon, CR0 1XP

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.